Refund & Cancellation Policy

Order Cancellation Fee

Customers may request to cancel an order before the order has been shipped.

For all order cancellations, a 5% cancellation and payment processing fee will be deducted from the total order amount before the refund is issued.

Example:
If the total order amount is CA$1,000 the refund amount will be CA$950, after deducting the 5% cancellation fee (CA$50).

The 5% cancellation fee covers non-refundable payment processing fees and other costs associated with processing the order and issuing a refund through WooCommerce and Stripe. Please note that payment processing fees charged for the original transaction are not refunded to us when a refund is issued..

Once an order has been shipped, it cannot be cancelled. Any return or refund request after shipment will be subject to our applicable Return & Refund Policy.

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on the customer’s payment provider or financial institution.

By placing an order with us, customers acknowledge and agree to the terms of this Refund & Cancellation Policy.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

BackOrder Policy

Backorder Pricing Is Not Guaranteed

Prices displayed for backordered items are not guaranteed and may change before the item becomes available for shipment. The final price will be confirmed when the product is ready to be fulfilled.

By placing a backorder, the customer acknowledges and agrees that the displayed price may be subject to change due to supplier pricing, exchange rate fluctuations, shipping costs, or other market conditions.

If the price changes, we will notify the customer before processing the order at the new price. The customer may then choose to proceed with the updated price or cancel the backorder in accordance with our Cancellation and Refund Policy.